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Park Policies

Covid-19 Information

Things are certainly not back to normal so we have outlined some things you need to know before your arrival.  We are enforcing the Counties rules & regulations and will update as things change.  Our employees are regularly self-monitoring for symptoms and have a temperature check each day before their shift.  Any employee showing ANY symptoms are required to stay home and will be monitored.

Pre Check-in: Approximately 5 days before your arrival you will be emailed a link to complete your Pre Check-in and also answer some Covid related questions.  If you or anyone in your party "may" be infected or starts showing symptoms, please contact us and we will apply your entire deposit to a future stay.

MASKS: You do not need it at your site or just walking around but PLEASE KEEP A MASK WITH YOU AT ALL TIMES so you will have available when needed.  Masks are required when at any public indoor facility, Campground bathrooms, Pub & Store.

STORE: Masks are required to enter. Please only send one person to check-in (to reduce people in the store) and bring your license plates with you to speed up the check-in process! We can only have 3 people in the store at the same time and children under the age of 12 MUST be accompanied by an adult.  (Children 2 & under are exempt).  We have a designated one way direction so please adhere to the signs. We will be disinfecting all frequently touched surfaces regularly.  Please understand no mask, no service.  

RECREATION:  The heated pool is open again with reduced occupancy. (Open May to Mid-October). Please continue to give others space in and out of the pool. (Note that the CDC reported that, “...there is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs.)  All indoor recreation will remain closed for now, but all outdoor recreation is open and ready for fun!  There are two trails down to the Eel River, so bring your air mattresses and enjoy!  In the campground there is Horseshoes, Badminton, Volleyball, Shuffleboard, Ping-pong, Ladder Ball, Outdoor Basketball & Tether Ball. Don't forget the giant Kids Fort, and the Toddler Playground.

During the summer months there will still be Find the Rock Scavenger Hunt on Friday.  Unfortunately because we can not have groups gather without masks, we aren't able to do Ice-Cream Social and Karaoke Night at the moment.  We know...it's a total bummer!  

COMMON AREAS: You must have masks ON if social distancing of 6 feet cannot be achieved outside of your “stable bubble”.

RV BATHROOMS/LAUNDRY: We are sanitizing every two hours. (between 9am and 9pm)

SITES:  If you are with your “stable bubble”, you are not required to wear masks, so breathe in all the fresh air! As of 7/3/20-The Household Support Unit "Stable Bubble", designed for recreational activities for adults and children, has been reduced from 12 members to 6 members and the group must remain the same for at least 4 weeks. (This changes frequently with the County depending on conditions.)   We recommend covering your picnic table with disposable cloths, as there is no way to disinfect these wooden picnic tables.

NO MORE DAY USE / NON-REGISTERED VEHICLES: Please be aware that ALL VEHICLES MUST stop by the office and get a VEHICLE TAG and report ALL OCCUPANTS before entry into the park.  It is YOUR responsibility to make sure that ALL members of your party have registered.  Due to Covid, we are not allowing any Day Use visitors to join you at your site, for any reason.  Thank you for your cooperation.

ROOMS/CABINS: We have taken extra care to sanitize all frequently touched surfaces before your arrival.  We have removed all "extra" bedding/pillows, utensils, cups/glasses.  So please bring your own. If you need something please contact the store.

PUB:   Masks are required to enter (NO MASK, NO SERVICE).  NEW! You can now ORDER FOOD ONLINE and pick-up at the outside pick-up window! Go to redwoodriverresort.com & order food from the link at the top of the page! Hours - 4:30 - 10pm, Daily.  Our patio is open for you to sit and eat, but we ask that you adhere to the guidelines: social distancing 6 feet apart, masks on in the area unless you are eating and drinking.

SITE DELIVERY: We will be delivering wood from 5pm - 6pm, you can call in an order to be charged to your account if you wish.

We are hoping you can all come visit this beautiful area soon to relax, unwind and enjoy nature! Please keep well and stay safe as we all get through this together!

 

Communication

Sometimes you have to give up some modern conveniences to enjoy the wilderness! We use an outside company that provides Wifi, & it is not high-speed, but it's the best our area offers.  So if you just want to check some email or social media sites, you should be just fine. We sell tickets for wifi with faster speed in the store, starting at $5, or you can purchase slower WiFi directly from your device. Verizon Wireless has some coverage at the campground.

Safety Rules

Pool rules and hours are posted at the pool. WARNING - THERE IS NO LIFEGUARD ON DUTY - Children under the age of 14 must be supervised by an adult.

For health sake, RV sewer connections must be clamped tightly at both ends. NO discharging of septic tanks or grey water is permitted except into the septic system.

Be sure to lock your vehicles and rooms; the resort is not responsible for theft.

In order to maintain this beautiful healthy natural forest, we ask that you do not cut any trees or collect fallen wood or dead branches; don’t disturb or annoy any of the native animals; do not destroy or collect plants. Let the next person pass this way and enjoy them too. When using our beautiful Eel River access trail, be aware that these are wild and natural areas where caution and care must be exercised at all time for your safety and maximum enjoyment. This beautiful park has many trees with large first growth Redwoods among them, and from time to time these trees shed their limbs as part of their natural pruning process. Please be aware you are at your own risk. Redwoods River Resort and it’s owners will NOT be responsible for any damages to your vehicles and or private property.

For our activities, ALL children under the age of 12 MUST be accompanied by an adult.

The use of any firearm or projectile weapons, ie, Pellet Gun’s, Wrist Rockets, BB Guns, Bow’s, Guns, is NOT permitted in the park.

The use of ATV’s, Quad Runners, Mini-Bikes or any self propelled device are not allowed in the park.

Regulations

To assure your enjoyment of the resort, you can be sure that we will take swift measures, up to and including terminating the stay without a refund, to enforce the following regulations that are violated by you or your guests.

Quiet hours are between 10:00 PM and 9:00 AM, loud music is discouraged anytime.

Smoking is NOT allowed in any buildings; a $250.00 cleaning fee will be charged to violators.Hose washing of vehicles, extensive maintenance, and operation of generators are not permitted in the park.

To keep the park looking natural we do not allow clothes lines in campsites.

Do not burn trash! Please us the garbage containers provided throughout the park.

DO NOT build large fires in the fire pits. Please clear any dry vegetation away from your fire pit.

Pets are allowed only in the campground and MUST be on leashes at ALL times and are NOT to be left unattended. Consistent barking will not be tolerated, anyone violating this WILL be asked to leave. Please clean up after your pet NO pets allowed in rooms or cabins, a $250.00 fee will be charged to violators. NO DOGS ALLOWED IN PLAYGROUNDS.

Reservation Policy

Booking is guaranteed upon receipt of 50% deposit.  We accept Visa, MasterCard & Discover.  All lodging requires a credit card authorization upon check-in.

Arrival/Departure Policy

We do NOT accept any arrivals prior to Noon for any reason.

  • Campground check in time -- 2:00 PM.
  • Cabin & hotel rooms check in time -- 3:00 PM.
  • The Redwood Vacation Rental check-in time -- 4:00 PM
  • Check out time -- 11:00 AM - All accommodations.

Cancellation Policy

We are a small, privately owned business and due to our small size, cancellations impact us significantly. For this reason, we uphold a strict policy as we will be turning away other bookings in honor of your reservation.

Reservations require a payment of 50% deposit of the total cost of reservation (including room tax if applicable) at the time of booking. Booking is effective only upon receipt of 50% deposit. Final balance is due at check-in. Guest is responsible for all nights reserved (as indicated by the confirmation letter) regardless of guests actual early or late arrival or departure. We highly encourage Trip Insurance.

ROOMS / CABINS / VACATION RENTAL / GROUP SITE / BUDDY SITE:

Deposit = 50% of entire stay

30 days or more- Penalty = 50% of 1st night only

29 days or less - Entire deposit (50%) becomes NON-REFUNDABLE for any reason.

CAMPGROUND ONLY (except Holidays/Special Events and large groups):

Deposit = 50% of entire stay

14 days or more - Penalty = 50% of 1st night only

13 days or less - Entire deposit (50%) becomes NON-REFUNDABLE for any reason.

NO SHOWS: Forfeit entire 50% deposit

LARGE GROUP BOOKINGS:  Have a 30 day Cancellation as above

All HOLIDAYS & SPECIAL EVENTS

Deposit = 50% of entire stay

30 days or more- Penalty = 50% of 1st night only

29 days or less - Entire deposit (50%) becomes NON-REFUNDABLE for any reason.

LODGING POLICIES: NO PETS (May-Sept), NO SMOKING. A $250 Cleaning Fee will be imposed for breaking these rules.

$75 Security Credit Card Authorization FOR ALL LODGING

$300 Security Credit Card Authorization for The Redwood Vacation Rental

These funds will be held on your credit card until departure. We hold this amount in case of damage to the property or furnishings, dirt or other mess requiring excessive cleaning.

DEBIT CARDS WARNING: If you are using a DEBIT CARD, funds will be held limiting your access to those funds. Any unused funds upon checkout will be released and will be made available in accordance with the terms of YOUR banking institute's policy & could take up to 14 days. We have no control over the amount of time the money is held and for this reason we do NOT recommend using Debit cards for your authorization. The Resort is not responsible for insufficient funds fee's you may incur.

LATE ARRIVALS: If you will be arriving after Store hours, we will arrange for a late check-in for you. If you do not arrive on your arrival date, your Room/Cabin or Site will be RELEASED after 10am the following day, UNLESS we hear from you! Your deposit is non-refundable.

 

Cancellation Policy

Pet Rules

PET RULES-Campground:

Pit Bill, Pit Bull Mixes and dogs of aggressive nature are not allowed. If you or a member of your party violates this rule, you will be asked to leave without refund.

First pet is FREE! The 2nd and 3rd pet is $2 per pet, per day.

Pets are allowed only in the campground and MUST be on leashes at ALL times and are NOT to be left unattended.

Consistent barking will not be tolerated, anyone violating this WILL be asked to leave.

Please clean up after your pet.

Pets are NOT allowed in rooms or cabins during the summer season, a $250.00 fee will be charged to violators & you will be asked to leave without refund. (May to mid-Oct)

NO DOGS ALLOWED IN PLAYGROUNDS OR POOL AREA.

Pets are only allowed in "select rooms/cabins" during our Off-Season (Oct- early May) exact dates vary.

Pet fee is $25 per stay with a 2 dog maximum.

Pit Bill, Pit Bull Mixes and dogs of aggressive nature are not allowed. If you or a member of your party violates this rule, you will be asked to leave without refund.

Pets MUST be on leashes at ALL times and are NOT to be left unattended.

Consistent barking will not be tolerated, anyone violating this WILL be asked to leave.

Garbage and Recycling

For your convenience, we have installed garbage center’s throughout the park (see map for locations). Due to animals and birds around the park, please make sure that you bag your garbage before placing it in the cans and that the garbage centers’ lid is closed.

DO NOT LEAVE GARBAGE AT YOUR SITE

Now you can join us in preserving the beauty of this environment. We have placed five recycling centers throughout the park. Yes we recycle cardboard too, so leave yours next to the recycling center.